Terms & Conditions

Please read the following terms and conditions of use carefully before using this website.

All users who enter this website ( www.theturkishdrop.com.au) agree that access and usage of material on this site are subject to the following terms and conditions and other applicable state and Federal law. If it so happens that your do not agree with our terms and conditions, please cease site use and exit site.

Introduction

Who are we: The Turkish Drop is the owner and operator this Website and works with wide range of importers wine and Australian vineyards via the website. The operations are conducted under the New South Wales Liquor Licence LIQP770017189.

Things you should pay attention to: By using the services on website you agree in completeness of all terms and conditions as listed on this website. If you feel that you do not agree with the terms, please cease use of the website and exit the website.

The idea is to ensure our customers enjoy the convenience of service given to them on our website. The terms and conditions are there to simply set a few rules and understanding between The Turkish drop and our customers that wish to purchase products on the website. The Turkish Drop can alter or modify the website or these Terms and conditions without prior notice. In the event that products are purchased during these. All pre-existing terms and conditions will apply to products during this transition and will continue as the current terms and conditions.

Our Website – www.theturkishdrop.com.au

If you are a Visitor and just browsing our website: A visitor to our website must not misuse the website and its entry fields and content. The Turkish will block/delete any material posted to the website that The Turkish Drop finds contradictory to our business.

Website operation while ordering: The Turkish Drop does not guarantee that the website will function error-free and will be glitch free, we will try to fix all issues we know about.

Password security: When you choose a password, it is your responsibility to protect it, don’t give it out to others and/or third parties.

Your Privacy: Your privacy is important to us, and quite frankly we really want to sell wine. So, the better we look after your details the more wine we hope you will buy. It is our upmost priority to monitor and keep your records safe. The customer base is restricted within The Turkish Drop team.

Online Products

For the Buyers: To buy wine via our website, the buyer must be at least 18 years of age, be located within Australia and specify a delivery address within Australia.

Under law, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age. The courier will request some form of identification if there is any doubt about the age of the recipient on delivery. If that recipient is unable to produce appropriate identification, the courier may choose to not leave the wine and return to depot for collection by customer with appropriate identification.

Prices on the website: Prices on our website are in Aussie dollars, and may be per bottle or per case, as stated. Prices include GST, unless otherwise stated. All delivery charges are extra, and not included in stated prices.

Payment for your Order: A buyer must pay for an order by Visa or MasterCard or Paypal when ordering. If the credit card issuer doesn’t approve the purchase/transaction, The Turkish Drop may cancel the order.

Direct Debit payments : If you choose to direct debit your purchase to the nominated BSB and Account on checkout, we will only process the wines upon the successful transfer of funds. This may add 2-3 days onto of the normal delivery times stated below.

If the Pricing on the site has an error in it: If a product we sell is shown on the website as at the price, The Turkish Drop will decline and cancel the orders placed at the wrong price, please excuse the inconvenience if this happens to you. If you were charged, we will credit the same value back to the same card used for the transaction.

Product availability and our Stock levels: The Turkish Drop endeavours to ensure we have ample supply access to the products on the website, If a product is out of stock, The Turkish Drop will get in contact with the customer and may substitute wines of at least equal quality. If the substituted wine is not acceptable, the buyer need not pay for that wine.

Delivery

Where do we Deliver: We mostly deliver to anywhere that a delivery service courier companies can access on main land Australia and Tasmania. We don’t deliver to PO Boxes. If you are unsure, please email us.
Please note: “case” refers to a single bottle, 6 bottle or 12 bottle case, carton or package.

The Turkish Drop endeavours to deliver wine to city metropolitan areas within 7-10 working days. For regional allow at least 14 working days. If you live in the bush, we possibly do not deliver to you. We note such areas as remote areas. Wine is normally delivered Monday to Friday 9.00 am to 5.00 pm and to either business premises or a residence.

In order for the Turkish Drop to comply with liquor laws an adult over the age of 18 years must be present to accept the package, they may require you to present appropriate identification.

If you happen to not be present at the time of delivery, the courier may choose to leave the package at your address.

You may have to pick up from your local post office or alternative parcel pick-up point as notified by the courier company. There may be a small card placed with instructed in your letter box. So please be on the look out for this card.

You could alternatively provide us specific delivery instructions when you are placing the order at checkout, including authorisation for the package to be left at your address.

Alcohol and Dry Area restrictions for Australia.
Delivery of freight into the areas specified is restricted and The Turkish Drop and it’s couriers will not deliver to Certain location, please contact us if you are unsure via info@theturkishdrop.com.au

Broken bottles: If a case of wine is received with one or more broken bottles, The Turkish Drop will issue a credit or send replacement bottles if the buyer so notifies The Turkish Drop within 30 days of the date of the invoice.

Risk Allocation: Risk of damage to the product on transit to you passes on to you (buyer) on delivery.

Product Allocation: The product on Transit remains The Turkish Drop property until paid for by the buyer.

Cancelling of your Order: A buyer may cancel their order at any time up to 24 hours after the date the wine order is placed. After 24 hours the goods may already be on its way to you. You can choose to return the goods to The Turkish Drop and you receive a full refund excluding shipping costs if you return the goods in their original condition to our Warehouse. So notifying The Turkish Drop on sales@theturkishdrop.com.au and lets see what we can do.

Returning you Cancelled order once you get it: Where wine is to be returned to The Turkish Drop. We will collect the wine from the buyer at a mutually agreed time or you can choose to return the goods to The Turkish Drop and you receive a full refund excluding shipping costs if you return the goods in their original condition to our Warehouse.  While we both (you and the Turkish Drop) are organising the return of the product, the buyer is liable to keep the wine in a safe and proper manner and take reasonable care of it. The Wine should be returned in the original box and packed to avoid breakage in transit back to The Turkish Drop.

Refunding your cash: Any refunds will be actioned approximately 30 days after The Turkish Drop being notified of the reason to return the products. We appropriate the patience you show during such a unfortunate event.

Get in contact with The Turkish Drop: email to sales@theturkishdrop.com.au

If you live in South Australia: The laws in South Australia govern the use of the website and the supply of products.

Delays in delivery by other forces: The Turkish Drop is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. The Turkish Drop will endeavour to notify the buyer of the delay and its expected duration. If so prevented for longer than a reasonable time, The Turkish Drop may elect to cancel the order without liability to the buyer.

Community Warning: The Turkish Drop recommends that alcohol only be consumed in moderation. A case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight, transfer bottles 1 or 2 at a time. Red wine in particular may cause staining if spilt.