Shipping and Returns

Shipping & Delivery Policy

Where do we Deliver: We mostly deliver to anywhere that a delivery service courier companies can access on main land Australia and Tasmania. We don’t deliver to PO Boxes. If you are unsure, please email us.


Please note: “case” refers to a single bottle, 3 bottles, 6 bottles or 12 bottle cases, carton or package.

The Turkish Drop endeavours to deliver wine to city metropolitan areas within 5-7 working days. For regional allow at least 7-10 working days. If you live in the bush, we possibly do not deliver to you. We refer to such areas as remote areas. Wine is normally delivered Monday to Friday 9.00 am to 5.00 pm and to either business premises or a residence.

In order for the Turkish Drop to comply with liquor laws an adult over the age of 18 years must be present to accept the package, they may require you to present appropriate identification.

If you happen to not be present at the time of delivery, the courier may choose to leave the package at your address.

You may have to pick up from your local post office or alternative parcel pick-up point as notified by the courier company. There may be a small card placed with instructed in your letter box. So please be on the look out for this card.

You could alternatively provide us specific delivery instructions when you are placing the order at checkout, including authorisation for the package to be left at your address.

 

Alcohol free and restrictions areas: Delivery of freight into such areas specified as restricted my not be possible. The Turkish Drop and it’s courier partners will not deliver to such locations if legislation prohibits. Please email us if you are unsure and would like to undertake a specialised delivery to sales@theturkishdrop.com.au

Broken bottles: If a case of wine is received with one or more broken bottles, The Turkish Drop will issue a credit or send replacement bottles if the buyer notifies The Turkish Drop within 2 days of the date of finalised delivery. This does not mean we will credit and replace broken bottles because you sent us an email saying so.

"We want to help you in these circumstances, we only ask for understanding and excuse the inconvenience."

In saying the above , proof of the damaged goods are always communicated to The Turkish Drop before it gets to your door. After acceptance by yourself of package, it is purchases responsibility.

 

If we hear it from you first, the couriers in all cases provide a letter of apology as proof of damaged goods. We need you to email this letter to sales@theturkishdrop.com.au. With couriers apology letter and in most cases they repacked undamaged bottles to your door. For such incidents we will undertake review on a case by case basis. We value your business, so we want to right the wrong and send you products you purchased. But we want to work together to resolve such disputes. 

Risk Allocation: Risk of damage to the product on transit to you passes on to you (buyer) on delivery.

Product Allocation: Any products in Transit remains property of The Turkish Drop until payment is confirmed in the The Turkish Drop accounts.

Get in contact with The Turkish Drop: email to sales@theturkishdrop.com.au

 

If you live in South Australia: The laws in South Australia govern the use of the website and the supply of products.

Delays in delivery by other forces: The Turkish Drop is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. The Turkish Drop will endeavour to notify the buyer of the delay and its expected duration.

 

If so prevented for longer than a reasonable time, The Turkish Drop may elect to cancel the order without liability to the buyer.

Community Warning: The Turkish Drop recommends that alcohol only be consumed in moderation and access consumption is not something we encourage. After you get your package, note that a case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight, transfer bottles 1 or 2 at a time. Red wine in particular may cause staining if spilt.

Return & Exchange Policy

Cancelling of your Order: (These conditions are under review due to COVID)  A Refund may not  be possible given the current world pandemic. So please pick your products carefully. (The follow does not apply since March 2020) A buyer may cancel their order at any time up to 24 hours after the date the wine order is placed. After 24 hours the goods may already be on its way to you. You can choose to return the goods to The Turkish Drop and you receive a full refund excluding shipping costs if you return the goods in their original condition to our Warehouse. So notify The Turkish Drop on sales@theturkishdrop.com.au and lets see what we can do.

 

Returning you Cancelled order once you get it: (These conditions are under review due to COVID)  A Refund may not  be possible given the current world pandemic. So please pick your products carefully. (The follow does not apply since March 2020) Where wine is to be returned to The Turkish Drop. We will collect the wine from the buyer at a mutually agreed time ( if practically possible) or you can choose to return the goods to The Turkish Drop ( chosen address) and you will receive a full refund excluding shipping costs if you return the goods in their original condition to our Warehouse. 

 

While we both (you and The Turkish Drop) are organising the return of the product, the buyer is liable to keep the wine in a safe and proper manner and take reasonable care of it. The Wine should be returned in the original box and packed to avoid breakage in transit back to The Turkish Drop.

 

Refunding your cash: (These conditions are under review due to COVID)  A Refund may not  be possible given the current world pandemic. So please pick your products carefully. (The follow does not apply since March 2020) Any refunds will be actioned approximately 30 days after The Turkish Drop being notified of the reason to return the products. We appreciate the patience you show during such a unfortunate event.